![]() ![]() Then, they tried to get me to upgrade my phone, which seems a bit unfair, that I have to extend a contract/spend $200 because my previously functional phone was locked by their update. ![]() First, they gave me a $15 credit, and the promise that ADM would work after 4-24 hours. They told me they can do nothing, and that Google/Samsung have to fix it (no timetable). Verizon admitted this is a problem a lot of people with S5 are facing after Marshmallow. I spent several hours on customer support over two days, and Verizon/Samsung have been unable to help. This is interesting as I had NO lock on my phone before the update, so apparently Marshmallow either created a pattern or put in a pattern I previously used (or, alternately, there is no pattern that will work - and yes, I have tried a bajillion random patterns just in case something unlocked the phone). Apparently the ADM does not override an existing lock on the phone. I know my passwords/pattern, and they flat out do not work. Android Device Manager "works" in the sense it finds my phone and sends a message to it, but does not give a password prompt option, the phone is locked via pattern, and gives the option for backup pin or Google login. I don't have a Samsung account (intentionally)so the FindMyMobile doesn't work. I have Verizon Galaxy S5 and was also locked out by the Marshmallow update this past weekend. ![]()
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